Cancellations and Refunds
- BLC247 does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's BLC247 Balance and are available for future purchases on BLC247. Until January 1, 2019, funds returned to your BLC247 Balance from cancelled orders will not include service fees paid. As of January 1, 2019, BLC247 returns service fees to your BLC247 Balance once an order is cancelled. In any event, if the service fees were not returned to your BLC247 Balance following an order cancelation, such service fees’ amount will be exempted from your next purchase on BLC247.
- Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact BLC247's Customer Support department for assistance.